The mission of the Employee Health Service is to promote the health and well-being of employees of The University of Mississippi through education, prevention and care of acute medical conditions.
Hours of Operation
Please call ahead to schedule your appointment.
| Hours of Operation: | Monday - Friday: 8:00 a.m. - 5:00 p.m. (Closed 12:00 p.m. - 1:00 p.m.) | ||
| Phone: | (662) 915-6550 | ||
| Address: | V.B. Harrison Building, Second Floor, 400 Rebel Drive University, MS 38677 | ||
Phone: (662) 915-6550
Address: V.B. Harrison Building
Second Floor, 400 Rebel Drive University, Mississippi 38677
Who Can Receive Care at Employee Health Service?
Employees who are paid by the university and receive benefits are eligible for services. When calling for an appointment, please have your:
- UM employee number
- State health insurance number (insurance card needs to be brought to EHS at your first visit)
Billing and Insurance
A nominal charge for an office visit is made to see a provider. Charges are also incurred for laboratory, radiology and other medical services. The employee is able to choose the number of pay periods to have charges deducted (up to 2).
The only insurance that is filed from EHS is the state employees insurance. After your visit, a claim is filed to the insurance carrier. After we receive notice of payment, the amount that is not covered by the insurance and listed in the column Due to Provider is paid through payroll deduction.
- Employees who do not have the state employees insurance will be responsible for their bills and will have to file their own claims.
- Secondary insurance cannot be filed.
Services
- Care for acute medical problems
- DOT Physicals
- Birth Control Implants
- General wellness examinations
- Laboratory testing
- Radiology services
- Immunizations
Forms
Additional Employee Assistance is Available from our Partner, Deer Oaks EAP
In addition to the existing on-site counseling options offered by the University Counseling Service, employees have supplemental options. UM’s comprehensive employee wellness program, Red, Blue & Well, now offers counseling and other new services to University of Mississippi employees and their families through our partnership with Deer Oaks EAP. All services are free and completely confidential for employees — and for anyone in the employee’s household. The program offered by Deer Oaks is designed to help employees and their family/household members achieve a balance of emotional, social, environmental, and cultural well-being.
What’s included in the services offered by our partner, Deer Oaks?
Mental health counseling: Receive up to six free, confidential counseling sessions per person, per issue, per year. You may request structured telephonic sessions, video telehealth sessions, or in-person sessions at a local provider’s office. Like all the services available through Deer Oaks EAP, the counseling benefit is available to the employee, anyone living in the household, and any other dependent children. When short-term services are not appropriate or sufficient, Deer Oaks will coordinate with our healthcare plan for referral assistance to a network provider through the medical benefit.
Some people may find that they don’t need counseling as much as some coaching toward a personal or professional goal. Deer Oaks also provides that: just call 1-888-993-7650 and the intake counselor will help you find the counseling, coaching, or other service that best meets your needs.
Mental health care providers who would like to be included in Deer Oaks’s referral network may call 1-888-993-7650 and request a Credentialing Packet.
Work-Life Locator Services: Work-life consultants are available to help connect you to a wide range of daily living resources. They can help locate pet sitters, event planners, or tutors. They can help you find the right home repair professional, moving services, or child/elder care site. They can even help with travel planning. Simply call the Helpline (1-888-993-7650) with your questions—or use the LiveChat feature on the website or iConnectYou app—and let them do some of the research/information legwork on your next project!
Legal and financial counseling: Take advantage of a free 30-minute consultation with a licensed lawyer, then get 25% off their fees, if representation is required. If you need help with a financial matter, call for a free consultation with a licensed financial advisor. Begin the process by calling the Helpline.
Take the High Road Ride Reimbursement Program: Deer Oaks reimburses members for their cab, Lyft, and Uber fares. This service is available once per year per participant, with a maximum reimbursement of $45.00 (excludes tip). To get reimbursed, save your receipt and call the Helpline (1-888-993-7650) for instructions.
Wellness Resources: Find a library of webinars on a variety of wellness topics at DeerOaksEAP.com.
Monthly Newsletters: Each month, Deer Oaks EAP publishes Employee Newsletters full of helpful and interesting information to support UM employees with both personal and workplace wellness. Supervisor Newsletters contain specific strategies and recommendations for employees with management duties.
To access current and archived newsletters, visit the website and click on the heading “newsletters,” just below the slideshow images on the homepage. Both general employee and supervisor newsletters for every month are there, and are also available in accessible versions.
How do I connect with the services offered by Deer Oaks?
Start taking advantage of the services today! Access the Employee Assistance Program services by calling the toll-free Helpline number, using the iConnectYou App for iPhone or Android, or instant messaging with a work-life consultant through the website’s LiveChat instant messaging system.
Toll-free Helpline: (888) 993-7650
Website: deeroakseap.com
(once on website, click “member login” and use “staywell” for both username and password, or click here)
Email: eap@deeroaks.com
iConnectYou App Registration Code: 231711
All services are free and completely confidential. Deer Oaks will tell UM the total number of users so we understand how many people are utilizing the services, but they will not divulge the name of—or any personal information about—the user or the service provided.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service
You are protected from balance billing for:
Emergency services
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have the following protections:
- You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.
- Generally, your health plan must:
- Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).
- Cover emergency services by out-of-network providers.
- Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
- Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.
If you think you’ve been wrongly billed, you may contact Mississippi Insurance Department, (601) 359-3569 or compliance@mid.ms.gov.
Visit www.cms.gov/nosurprises/consumers for more information about your rights under federal law.